{"id":551,"date":"2025-08-09T18:37:04","date_gmt":"2025-08-09T18:37:04","guid":{"rendered":"https:\/\/ecranblanc.ca\/faq\/"},"modified":"2025-12-16T21:11:50","modified_gmt":"2025-12-16T21:11:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/ecranblanc.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\n<\/div><\/div>\n\n

Want to know more before placing your order? Browse our FAQ to see how we work and how we make your projects easier. Still have a question? Send it through our form, we\u2019ll get back to you quickly. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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What\u2019s the minimum order?<\/h6>

For apparel, the minimum is usually 12 pieces. For promotional items, it depends on the product and the printing method. <\/span><\/span>For example, screen printing is ideal for medium to large runs, while Direct-to-Film (DTF) transfers are perfect for smaller quantities. We\u2019ll guide you toward the best option for your needs. <\/span><\/p>\n<\/div><\/div>\n\n

How fast will I receive my order?<\/h6>

Most orders are delivered within 5 to 15 business days after approval.<\/span>
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The timeline depends on the product type, the customization method (printing or embroidery), and the order quantity. We\u2019ll always confirm the estimated delivery date before moving into production. <\/span><\/p>\n<\/div><\/div>\n\n

What kinds of products can I customize?<\/h6>

Apparel (t-shirts, polos, hoodies, jackets, beanies, caps) plus a wide range of promotional item <\/span>We have access to thousands of products, including eco-friendly and locally made options. Our team will help you find the items that best reflect your brand. <\/span><\/p>\n<\/div><\/div>\n\n

Do you offer eco-friendly or locally made apparel?<\/h6>

Yes, we offer collections of organic and locally made garments. <\/span>These options are available for several product types, such as t-shirts, polos, and hoodies, and are perfect for showcasing your eco-responsible values.<\/span><\/p>\n<\/div><\/div>\n\n

What customization techniques do you use?<\/h6>

Screen printing, Direct-to-Film (DTF) transfers, sublimation, and custom embroidery. <\/span>We\u2019ll recommend the best technique based on your design, quantity, and desired look.<\/span><\/p>\n<\/div><\/div>\n\n

Can I see a preview before production?<\/h6>

Absolutely. We always send you a digital proof before starting production. <\/span>This way, you can confirm colors, placement, and sizing \u2014 ensuring there are no surprises.<\/span><\/p>\n<\/div><\/div>\n\n

What are the average prices?<\/h6>

Pricing depends on the product, customization method, and order quantity.<\/span>
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As a reference:<\/span><\/p>\n

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  • A basic 1-color t-shirt typically ranges from<\/span> $10 to $20<\/b>, depending on the garment and quantity.<\/span> <\/li>\n
  • A hoodie usually starts around<\/span> $45<\/b>.<\/span> <\/li>\n
  • A cap generally ranges from<\/span> $10 to $25<\/b>, depending on the technique and quality.<\/span><\/li>\n<\/ul>\n

    These prices are averages \u2014 every project is unique. The main factors that affect cost are: <\/span> <\/p>\n

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    • The type of garment (brand\/style)<\/span> <\/li>\n
    • The number of print colors<\/span> <\/li>\n
    • The number of print locations<\/span><\/li>\n
    • The total quantity (setup fees are spread across all items)<\/li>\n<\/ul>\n<\/div><\/div>\n\n
      What file or image format should I provide?<\/h6>

      A vector file (.AI, .EPS, .SVG) or a high-resolution image (minimum 300 DPI).<\/span>
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      High-quality files ensure sharp, professional results. Low-resolution images can appear blurry or pixelated. If you\u2019re unsure about your file, we\u2019ll gladly check it for you. <\/span><\/p>\n<\/div><\/div>\n\n

      Can I supply my own garments for customization?<\/h6>

      Generally, no. <\/span>We source apparel at wholesale prices, which are often more cost-effective than retail, even with our margin. Supplying your own garments also raises responsibility issues: if an item is damaged during production, we cannot replace it. By working with our products, we can guarantee the final result and cover any reprints if needed. <\/span><\/p>\n<\/div><\/div>\n\n

      Do you have an online product catalog?<\/h6>

      Not exactly, we prefer to create a tailored catalog for you. Instead of browsing through thousands of products, you\u2019ll receive a curated selection based on your needs, budget, and brand identity. This way, you save time and make easier, more confident decisions. <\/p>\n

      However, you can subscribe to our monthly newsletter, where we feature a selection of new products and trending ideas for your promotional items. It\u2019s a great way to stay inspired and discover original options for your campaigns.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-551","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ecranblanc.ca\/en\/wp-json\/wp\/v2\/pages\/551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecranblanc.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecranblanc.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecranblanc.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecranblanc.ca\/en\/wp-json\/wp\/v2\/comments?post=551"}],"version-history":[{"count":3,"href":"https:\/\/ecranblanc.ca\/en\/wp-json\/wp\/v2\/pages\/551\/revisions"}],"predecessor-version":[{"id":1671,"href":"https:\/\/ecranblanc.ca\/en\/wp-json\/wp\/v2\/pages\/551\/revisions\/1671"}],"wp:attachment":[{"href":"https:\/\/ecranblanc.ca\/en\/wp-json\/wp\/v2\/media?parent=551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}