Frequently Asked Questions
Want to know more before placing your order? Browse our FAQ to see how we work and how we make your projects easier. Still have a question? Send it through our form, we’ll get back to you quickly.
What’s the minimum order?
For apparel, the minimum is usually 12 pieces. For promotional items, it depends on the product and the printing method. For example, screen printing is ideal for medium to large runs, while Direct-to-Film (DTF) transfers are perfect for smaller quantities. We’ll guide you toward the best option for your needs.
How fast will I receive my order?
Most orders are delivered within 5 to 15 business days after approval.
The timeline depends on the product type, the customization method (printing or embroidery), and the order quantity. We’ll always confirm the estimated delivery date before moving into production.
What kinds of products can I customize?
Apparel (t-shirts, polos, hoodies, jackets, beanies, caps) plus a wide range of promotional item We have access to thousands of products, including eco-friendly and locally made options. Our team will help you find the items that best reflect your brand.
Do you offer eco-friendly or locally made apparel?
Yes, we offer collections of organic and locally made garments. These options are available for several product types, such as t-shirts, polos, and hoodies, and are perfect for showcasing your eco-responsible values.
What customization techniques do you use?
Screen printing, Direct-to-Film (DTF) transfers, sublimation, and custom embroidery. We’ll recommend the best technique based on your design, quantity, and desired look.
Can I see a preview before production?
Absolutely. We always send you a digital proof before starting production. This way, you can confirm colors, placement, and sizing — ensuring there are no surprises.
What are the average prices?
Pricing depends on the product, customization method, and order quantity.
As a reference:
- A basic 1-color t-shirt typically ranges from $10 to $20, depending on the garment and quantity.
- A hoodie usually starts around $45.
- A cap generally ranges from $10 to $25, depending on the technique and quality.
These prices are averages — every project is unique. The main factors that affect cost are:
- The type of garment (brand/style)
- The number of print colors
- The number of print locations
- The total quantity (setup fees are spread across all items)
What file or image format should I provide?
A vector file (.AI, .EPS, .SVG) or a high-resolution image (minimum 300 DPI).
High-quality files ensure sharp, professional results. Low-resolution images can appear blurry or pixelated. If you’re unsure about your file, we’ll gladly check it for you.
Can I supply my own garments for customization?
Generally, no. We source apparel at wholesale prices, which are often more cost-effective than retail, even with our margin. Supplying your own garments also raises responsibility issues: if an item is damaged during production, we cannot replace it. By working with our products, we can guarantee the final result and cover any reprints if needed.
Do you have an online product catalog?
Not exactly, we prefer to create a tailored catalog for you. Instead of browsing through thousands of products, you’ll receive a curated selection based on your needs, budget, and brand identity. This way, you save time and make easier, more confident decisions.
However, you can subscribe to our monthly newsletter, where we feature a selection of new products and trending ideas for your promotional items. It’s a great way to stay inspired and discover original options for your campaigns.